Booking Policies and Property Rules

Midtown Luxury Apartments — Bcn Clols Apartments SL

By confirming your booking, you fully accept the conditions described in this document.

1. RATES, PAYMENT AND CANCELLATION

• The cleaning fee is always refunded, regardless of the rate or reason for cancellation.
• The tourist tax (€10.45 per person per night, made up of the regional band plus the municipal surcharge, applicable for a maximum of 7 nights) is paid via a payment link sent 7 days before arrival. Guests under 16 are fully exempt; from age 17 onward, the full tax applies.

2. DEPOSIT — PRE-AUTHORISATION

• At check-in, a €400 pre-authorisation is placed on the card of the guest who is the named holder of the booking.
• If there are no incidents, the hold is automatically released within up to 7 days after check-out.
• Should any of the incidents described in point 5 occur, the corresponding amount will be charged directly against that pre-authorisation or, if it does not cover the amount, billed to the payment method on file.
• The guest expressly accepts this condition upon confirming the booking.

3. CHECK-IN / CHECK-OUT

Building address: Calle Bruc 55, Barcelona (Eixample Dreta).

• Check-in: from 4:00 PM · Check-out: until 11:00 AM.
• Check-in is 100% self-service: the guest receives their access codes online and does not need to wait for a receptionist.
• In-person reception is available from 10:00 AM to 7:00 PM for any queries or assistance.
• Outside these hours, check-in remains fully self-service; if the guest requests in-person assistance outside these hours, a surcharge applies of €30 (7:00 PM–12:00 AM) or €70 (12:00 AM–8:00 AM).
• Only the booking holder may complete check-in. The ID or passport of all apartment occupants must be registered.
• Check-out after 11:00 AM without prior authorisation carries a penalty withheld from the deposit, the amount of which depends on the length of the delay. A delayed check-out directly disrupts the day’s cleaning operations and may affect the arrival time of the next guest.
• The guest is free to leave the apartment before check-out time if they wish. However, no early departure, whether by hours or by days, entitles the guest to any refund for unused nights.

4. OCCUPANCY AND VISITORS

• The number of guests staying may never exceed the number stated in the confirmed booking, regardless of the apartment’s physical capacity.
• Children under 3 stay free of charge and do not count toward occupancy.
• Unregistered visitors or exceeding occupancy limits are considered a serious breach: they result in immediate cancellation of the booking, eviction, and full loss of all amounts paid.

5. HOUSE RULES

Zero tolerance for parties and events. Organising unauthorised parties, events or gatherings is strictly prohibited. This results in immediate eviction with no refund and full forfeiture of the deposit (€400).

Quiet hours — strict silence from 10:00 PM to 8:00 AM. This includes loud music, noise on balconies/terraces, and any activity that disturbs neighbours. First verified complaint = formal warning. Repeat offence = immediate eviction with no refund.

No smoking indoors (including e-cigarettes). This carries a €150 special cleaning charge.

No pets allowed. Prohibited throughout the entire building, without exception. Breach = eviction with no compensation.

Damage and breakages. Any damage must be reported immediately. The actual cost of repair or replacement will be charged.

Extraordinary cleaning. If the apartment is left excessively dirty at check-out, a €100 charge applies.

Common areas and building access. The entrance has 6 steps before the lift; a stairlift is available for guests with reduced mobility or elderly guests. The lift is narrow and not suitable for wheelchairs.

Safe. Each apartment has a free safe. Midtown Luxury Apartments is not liable for the loss of valuables not stored in it.

Incidents during your stay. Any issue must be reported immediately through the contact channels provided in the apartment (reception email/phone). This assistance does not replace or alter the cancellation conditions.

6. ACCEPTANCE

Confirming a booking through the booking engine implies express and full acceptance of these Booking Policies, including authorisation for the card pre-authorisation and the charges described herein.

Midtown Luxury Apartments — Bcn Clols Apartments SL — Tax ID (CIF) B67127332 — Carrer del Bruc, 55, Eixample, 08009 Barcelona — reservations@midtownluxuryapartments.com — +34 625 57 03 80